Frequently Asked Questions

How long will it take for me to receive the goods after I place an order?

We usually process and ship your order within 1-3 business days of placing your order. The specific delivery time depends on your address and the delivery method you choose. Usually, free shipping will arrive 15-20 days after shipment. Expedited shipping will arrive 9-14 days after shipment. Fast shipping will arrive 7-10 days after shipment. Please refer to the delivery options at checkout for specific timeliness.

How do I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your package in real time on the logistics company's official website.

Why didn't my order arrive on time?

Orders may be delayed due to weather, holidays, peak transportation times of logistics companies, etc. We will try our best to ensure that they are shipped on time. If there is an abnormality with your order, please contact us through customer service and we will help you track and resolve the problem.

How can I contact customer service?

You can contact us through our website page, inbox online chat, email (wolegedouaw@outlook.com) or whatsapp (+86 135 9944 7855).

Why can’t I contact customer service? What are the customer service working hours?

Our customer service team is usually available from 17:00 to 03:00 Los Angeles time every day. During holidays, customer service hours may be adjusted. You can also contact us via email or message during non-business hours and we will respond to you as soon as possible.